Support
Questions, bug reports, and account requests all go to one place.
Effective September 20, 2026
Email us
contact@brightsidesociallab.com
We reply to most messages within one business day, Monday to Friday. Urgent publishing issues are prioritized.
What to include
- The email address on your account.
- The client workspace and social account involved, if relevant.
- What you expected to happen and what happened instead.
- A screenshot or the time the issue occurred, which helps us find it in the logs.
Common requests
- Connecting or reconnecting a Facebook Page, Instagram business account, or TikTok account.
- A scheduled post that did not publish.
- Adding client users to a branded portal.
- Exporting or deleting your data — see the Data Deletion page.
Privacy and legal
Privacy and data requests: contact@brightsidesociallab.com. Our Privacy Policy and Terms of Service are linked at the bottom of every page.
Business details
Bright Side Social Lab LLC, a Tennessee limited liability company · 213 Ashawn Blvd, Old Hickory, TN 37138