Data Deletion Instructions
You can remove your data from SocialDesk at any time. Here are the two ways to do it.
Effective September 20, 2026
Option 1: delete from inside SocialDesk
- Sign in to your SocialDesk workspace.
- Open Settings.
- Under Connected accounts, choose Disconnect on any Facebook, Instagram, or TikTok account you want removed. This revokes the stored access token immediately.
- To remove everything, choose Delete account in Settings and confirm.
Deleting your account removes your profile, agency and client workspaces, posts, media, inbox history, analytics, and reports, and revokes all stored platform tokens.
Option 2: email a deletion request
Send a request to contact@brightsidesociallab.com from the email address on your account, with the subject line "Data deletion request". Include your account email and, if you want a partial deletion, the specific social accounts or client workspaces to remove.
What happens next
- We confirm your request within 3 business days.
- Active data is deleted within 30 days of confirmation.
- Encrypted backups are purged on a rolling cycle and are fully removed within 30 days.
- We may retain minimal records where the law requires it, such as billing records.
Revoking access from the platform side
- Facebook: Settings & Privacy → Settings → Apps and Websites → remove SocialDesk.
- Instagram: Settings → Website Permissions → Apps and Websites → remove SocialDesk.
- TikTok: Profile → Settings and privacy → Security and permissions → Manage app permissions → remove SocialDesk.
Revoking from the platform stops future access immediately. To also erase data already stored in SocialDesk, use one of the two options above.
Contact
contact@brightsidesociallab.com · 213 Ashawn Blvd, Old Hickory, TN 37138